Shipping & Delivery Policy
At [email protected], we are committed to providing our customers with a seamless and hassle-free shopping experience. To ensure that your order arrives in a timely and secure manner, we have partnered with DHL carrier. 1. Processing Time Since each pair of leather shoes is handmade and custom-made, generally it takes 20-23 business days for processing after receiving your order. Orders placed after 2:00 PM AEST (GMT+10:00). on a business day will begin processing the next business day at 9:00 AM AEST (GMT+10:00). Orders will not be processed on Saturday and Sunday. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays. 2. Delivery Time Shipping Time: 3-7 business days. After your order has shipped, a shipping confirmation email will be sent to your email address. Delivery Time: Orders are typically delivered within 23-30 business days from the order date, including processing and transit time. 3. Change of Delivery Address NO FEE for changing shipping address BEFORE we provide you the tracking number. 4. Order Tracking You can track your order information through the email we sent to you. 5. Order Cancellation If you wish to cancel your order before it has shipped, please contact us immediately, we will not charge additional handling fees and provide a full refund. Once the product has been shipped, the standard return policy will apply. 6. Shipping Details We offer Free Shipping on all orders and No tax. We currently only support shipping to the United States and Australia, do not support shipping to other regions.
Shipping Country Estimated Handling Days Estimated Shipping Days Estimated Delivery Time Costs United States 20-23 business days 3-7 business days 23-30 bussiness days Free shipping Australia 20-23 business days 3-7 business days 23-30 bussiness days Free shipping
Note: Handling Days: The Handling Day tells you when a package leaves our warehouse. Transit Days: The Transit Day is the time it takes the carrier to deliver a product to a customer. Actual delivery dates may vary due to various factors such as shipping delays, weather conditions, etc. For any shipping questions please email [email protected].